This Cancellation and Return Policy applies to purchases made through Kashyap Digital.
By placing an order on our website, customers agree to the terms and conditions described in this policy.
Order Cancellation Policy
Cancellation Before Shipment
Customers may request order cancellation before the order is shipped or processed.
Cancellation requests are subject to:
- Order status
- Product availability
- Payment confirmation status
- Shipping process stage
If the order has not been shipped, eligible cancellations may be processed.
Cancellation After Shipment
Orders that have already been shipped may not be eligible for cancellation.
In such cases:
- Customers may need to follow the return process after delivery
- Shipping charges, handling fees, or courier deductions may apply where applicable
Cancellation by Kashyap Digital
We reserve the right to cancel orders in situations including but not limited to:
- Product unavailability
- Pricing or listing errors
- Suspected fraudulent transactions
- Payment verification issues
- Logistics limitations
- Duplicate or suspicious orders
Customers will be informed whenever possible in applicable situations.
Return Policy
Eligible Return Cases
Return or replacement requests may be considered for:
- Manufacturing defects
- Physically damaged products received during delivery
- Wrong product delivered
- Missing items in shipment
- Dead-on-arrival (DOA) products where applicable
Return eligibility depends on:
- Product category
- Manufacturer policies
- Return verification
- Condition of the product
Kashyap Digital does not provide any warranty or guarantee beyond what is offered by the original manufacturer.
Return Request Timeframe
Customers should report return-related issues within:
- 24–48 hours of delivery for physical damage or wrong products
- Applicable manufacturer DOA period where relevant
Delayed reporting may affect return or replacement eligibility. After this period, Kashyap Digital cannot be held responsible for any refund or replacement.
Non-Returnable Products
The following categories may not be eligible for return unless damaged or defective:
- Software products
- Downloadable licenses
- Opened consumables
- Ink cartridges & toner
- Special order products
- Customized products
- Products damaged due to misuse
- Products with missing accessories or packaging
- CPU, GPU
Product Condition for Returns
Returned products must:
- Be in original condition
- Include original packaging
- Include accessories, manuals, and invoice
- Not show signs of physical damage caused after delivery
Products may be rejected if:
- Damaged by misuse
- Improperly packed
- Missing original contents
- Physically altered
Damaged or Tampered Deliveries
Customers are advised to:
- Inspect packages during delivery
- Record unboxing videos for high-value products
- Take photos of damaged packages before opening
If a package appears damaged or tampered:
- Contact Kashyap Digital immediately
- Share supporting images/videos where requested
This helps speed up verification and claim processing.
Refund Policy
Refund Processing
Approved refunds, where applicable, may be processed through:
- Original payment method
- Bank transfer
- Payment gateway reversal
Refund processing time may vary depending on:
- Payment provider
- Banking systems
- Verification procedures
Partial Refunds
Partial refunds may apply in situations including:
- Missing packaging or accessories
- Customer-caused damage
- Shipping deductions
- Restocking or handling charges where applicable
Replacement Policy
Eligible replacement requests may be processed based on:
- Stock availability
- Product verification
- Manufacturer support
- Technical inspection where necessary
Replacement timelines may vary depending on:
- Product category
- Brand authorization
- Service center processes
Manufacturer Warranty Support
Many products sold by Kashyap Digital are covered under manufacturer warranty.
In some cases:
- Customers may need to contact the authorized service center directly
- Warranty support may be handled by the brand manufacturer
Warranty terms depend on individual manufacturer policies.
Return Shipping
Depending on the case:
- Customers may be required to ship products back for inspection
- Return shipping instructions will be shared where applicable
Unauthorized returns may not be accepted.
Fraud Prevention & Verification
For security and fraud prevention purposes, Kashyap Digital reserves the right to:
- Verify customer identity
- Request unboxing proof
- Inspect returned products
- Reject suspicious or abusive claims
Important Customer Responsibilities
Customers are encouraged to:
- Read product specifications carefully before purchase
- Verify compatibility requirements
- Keep invoices and packaging safely
- Handle products carefully during inspection
- Report issues promptly after delivery
Contact for Returns & Support
For cancellation, return, replacement, or refund assistance, customers may contact us directly.
📍 GLC College Road, Near Bank of Maharashtra, Barpeta Road, Assam – 781315
📞 +91-94012-66666