At Kashyap Digital, we are committed to customer satisfaction. We accept returns and exchanges within 7 days of delivery for eligible products as outlined below.
Return Eligibility
Accepted Return Reasons:
- Defective products (manufacturing defects, damaged during shipping)
- Wrong item received (different product than ordered)
- Missing items (incomplete order)
- Product not as described (significant discrepancy from listing)
Return Conditions:
- Items must be in original condition with all tags, accessories, and packaging intact
- Return request must be initiated within 7 days of delivery date
- Items marked as “Non-Returnable” on product pages are excluded
- Documentation Required: For claims of wrong/missing items, please document the unboxing process with photos/video
Non-Returnable Items:
- Products damaged due to customer misuse or negligence
- Items without original packaging or missing accessories
- Products with removed or damaged tags
- Items modified or repaired by unauthorized service centers
- Return requests made after the 7-day window
Return Process
How to Initiate a Return:
- Contact Us: Email [email protected]Â or call 9435-229966
- Provide Details: Order number, product details, and reason for return
- Return Authorization: We’ll provide return instructions and pickup details
Return Methods:
- Free Pickup Service: Our delivery partner will collect the item from your doorstep within 2-3 business days
- In-Store Return: Visit our store at G.L.C College Road, Near Rathi Hardware, Barpeta Road, Assam, 781315
Return Address:
Kashyap Digital
G.L.C College Road, Near Rathi Hardware
Barpeta Road, Assam – 781315
Phone: 9435-229966
Refund Process
Processing Timeline:
- Quality Check: 1-2 business days after we receive the returned item
- Refund Initiation: Within 3 business days of approval
- Refund Completion:
- Online Payments (Card/Net Banking): 5-7 business days to reflect in your account
- Cash on Delivery: 5-7 business days via bank transfer (account details required)
Refund Methods:
- Original Payment Method: Refunds will be processed to the same payment method used for purchase
- COD Orders: Bank transfer to your provided account details
- Store Credit: Available upon request for faster processing
Exchange Process
Product Exchange:
- Availability: Subject to stock availability of requested item
- Timeline: 5-7 business days for exchange delivery after approval
- Cost: No additional charges for exchanges of defective products
- Size/Model Changes: Available for same product in different size/model (subject to price difference)
Exchange Limitations:
- Exchanges available only for defective or incorrect products
- If requested item unavailable, full refund will be processed
Important Notes
Quality Assurance:
- All returned items undergo quality inspection
- Refunds/exchanges processed only after verification of defect or error
- False claims may result in return rejection
Customer Support:
- Email: [email protected]
- Phone: 9435-229966 (Support)
- Business Hours: Monday-Saturday: 09:30 AM – 8:00 PM, Sunday: 09:30 AM – 2:00 PM
Shipping Charges:
- Free return pickup for defective/wrong products
- Customer responsibility for returns due to change of mind (where applicable)
Contact Information
For any questions regarding returns or refunds, please contact us:
Kashyap Digital
G.L.C College Road, Near Rathi Hardware
Barpeta Road, Assam – 781315
GSTIN: 18CANPG4482M1Z2
Email:[email protected]
Phone: 9435-229966 (Support) | 94012 66666 (Sales)
Hours: Monday-Saturday: 09:30 AM – 8:00 PM | Sunday: 09:30 AM – 2:00 PM