his Refund Policy applies to purchases made through Kashyap Digital.
By purchasing products from our website or store, customers agree to the terms outlined in this policy.
Refund Eligibility
Refunds may be considered in eligible situations including:
- Cancelled orders before shipment
- Products unavailable after payment
- Wrong product delivered
- Eligible defective products
- Approved return requests
- Failed or duplicate payment transactions
Refund approval is subject to verification, product inspection, and policy eligibility.
Non-Refundable Situations
Refunds may not be available in situations including:
- Customer change of mind after successful delivery
- Physical damage caused after delivery
- Improper product handling
- Unauthorized repairs or modifications
- Missing accessories or packaging
- Software, licenses, or downloadable products
- Consumable products opened after delivery
- Products marked as non-returnable
Refund Process
Refund Request Verification
All refund requests may go through:
- Order verification
- Product inspection
- Payment confirmation
- Return eligibility review
- Fraud prevention checks
Customers may be asked to provide:
- Invoice copy
- Product images/videos
- Unboxing proof for damaged products
- Bank or payment transaction details
Refund Methods
Approved refunds may be processed through:
- Original payment method
- UPI transfer
- Bank transfer
- Payment gateway reversal
- Credit/debit card reversal
Refund method availability depends on:
- Payment provider
- Banking system
- Transaction type
Refund Timelines
Estimated refund processing timelines:
| Refund Type | Estimated Timeline |
|---|---|
| UPI Refunds | 2–7 business days |
| Net Banking Refunds | 3–7 business days |
| Credit/Debit Card Refunds | 5–10 business days |
| EMI/Financing Reversals | Depends on financing partner |
| Razorpay Refunds | Depends on bank processing |
Actual timelines may vary depending on:
- Banking systems
- Payment gateway processing
- Financial institutions
- Public holidays
Refunds for Cancelled Orders
Before Shipment
Orders cancelled before shipment may qualify for full or partial refunds depending on:
- Payment gateway charges
- Processing fees
- Order handling stage
After Shipment
If an order has already been shipped:
- Shipping charges may be non-refundable
- Return approval may be required
- Courier deductions may apply
Refunds for Defective or Damaged Products
Refunds or replacements for defective products may be considered after:
- Technical verification
- Product inspection
- Brand/manufacturer evaluation where applicable
Customers should report damaged or defective products promptly after delivery.
EMI & Financing Refunds
For EMI or financing purchases made through:
- Bajaj Finserv
- Pine Labs
- Navi
- HDB Finance
- Other financing partners
Refunds and EMI reversals are subject to:
- Financing provider policies
- Bank approval
- Loan cancellation procedures
Processing timelines for EMI reversals may vary significantly.
Failed or Duplicate Payments
If a customer experiences:
- Failed transactions
- Duplicate payment deductions
- Payment processing issues
Please contact us with:
- Transaction ID
- Payment screenshot
- Bank reference details
Eligible duplicate or failed transactions are generally resolved after payment verification.
Partial Refunds
Partial refunds may apply in cases including:
- Missing packaging
- Missing accessories
- Customer-caused product damage
- Shipping deductions
- Restocking or handling charges where applicable
Return Shipping & Refunds
In applicable return cases:
- Customers may need to return the product for inspection
- Return shipping instructions will be shared where necessary
Unauthorized returns may not qualify for refunds.
Fraud Prevention
To protect customers and maintain secure ecommerce operations, Kashyap Digital reserves the right to:
- Verify customer identity
- Reject suspicious refund claims
- Request product inspection
- Conduct transaction verification
Fraudulent or abusive refund requests may be denied.
Important Customer Responsibilities
Customers are advised to:
- Review product details carefully before purchase
- Keep invoices safely
- Record unboxing videos for expensive products
- Report issues promptly
- Provide accurate payment information
Contact for Refund Support
For refund-related assistance or payment support, contact us directly.
📍 GLC College Road, Near Bank of Maharashtra, Barpeta Road, Assam – 781315
📞 +91-94012-66666
🌐 Kashyap Digital Official Website