Shipping Coverage
We provide nationwide shipping across India, including major cities, districts, towns, and remote areas. All orders are processed from our facility in Barpeta Road, Assam.
Delivery Timeframes
Standard Delivery:
- Major Cities (Mumbai, Delhi, Bangalore, Chennai, Kolkata, Hyderabad): 2-5 business days
- District Headquarters & Tier-2 Cities: 3-8 business days
- Small Towns & Rural Areas: 4-8 business days
- North East States & Remote Areas: 4-8 business days
Processing Time:
- Order Processing: 1-2 business days before dispatch
- Same-Day Dispatch: Available for orders placed before 1:00 PM (subject to payment verification and stock availability)
- Business Days: Monday to Saturday (excluding public holidays)
Shipping Rates
Shipping charges are calculated based on:
- Product weight and dimensions
- Delivery location (pin code)
- Shipping method selected
Exact shipping costs will be displayed at checkout before payment confirmation.
Order Processing
Order Confirmation:
- Orders are confirmed after successful payment verification
- Stock availability is confirmed before dispatch
- You’ll receive order confirmation and tracking details via email/SMS
Dispatch Schedule:
- Regular Orders: Dispatched within 1-2 business days
- Pre-order Items: As per specified delivery dates
- Custom/Made-to-Order: 3-5 business days additional processing time
Delivery Information
Delivery Methods:
- Standard Courier: Professional courier partners with tracking
- Express Delivery: Available for select locations (additional charges apply)
- In-Store Pickup: Available at our Barpeta Road location
Delivery Address Requirements:
- Complete address with landmark and pin code required
- Contact person must be available during delivery hours
- Alternative contact number recommended
- Address changes possible only before dispatch
Delivery Restrictions:
- PO Box addresses not accepted
- Military/Defense installations require special clearance
- Remote locations may require additional 1-2 days
- Some areas may require customer pickup from nearest courier hub
Tracking & Updates
Order Tracking:
- Tracking number provided within 24 hours of dispatch
- Real-time tracking available through courier partner website
- SMS/Email updates at key delivery milestones
Delivery Confirmation:
- Signature required upon delivery
- Photo confirmation for contactless delivery
- Delivery confirmation sent via SMS/Email
Special Circumstances
Holiday & Peak Season:
- Festival Periods: Additional 1-2 days during major festivals
- Peak Shopping Season: Extended processing during sale periods
- Weather Delays: Natural disasters or extreme weather may cause delays
- Force Majeure: Unforeseen circumstances beyond our control
Stock Availability:
- In-Stock Items: Shipped as per standard timeline
- Out-of-Stock: Customers notified immediately with options to:
- Wait for restock (estimated timeline provided)
- Cancel and receive full refund
- Choose alternative products
Shipping Support
Customer Service:
- Pre-Dispatch Queries: Order modifications, address changes
- In-Transit Support: Tracking assistance, delivery scheduling
- Delivery Issues: Failed delivery, damaged packaging
Contact Information:
- Email: [email protected]
- Phone: 9435-229966 (Support) | 94012 66666 (Sales)
- Business Hours: Monday-Saturday: 09:30 AM – 8:00 PM | Sunday: 09:30 AM – 2:00 PM
Important Policies
Multiple Orders:
- Orders from the same customer may be combined for efficient shipping
- Partial shipments may occur based on stock availability
- Each shipment tracked separately with individual tracking numbers
Delivery Attempts:
- First Attempt: At provided address during business hours
- Second Attempt: After customer confirmation of availability
- Third Attempt: Customer must collect from local courier office
- Return to Origin: After 7 days if undelivered
Damaged/Lost Packages:
- Damaged Packaging: Report immediately upon delivery
- Lost in Transit: Full investigation and replacement/refund
- Insurance Coverage: All shipments insured against loss/damage
Business Information
Kashyap Digital
G.L.C College Road, Near Rathi Hardware
Barpeta Road, Assam – 781315
GSTIN: 18CANPG4482M1Z2
Email: [email protected]
Support: 9435-229966 | Sales: 94012 66666
Delivery times are estimates based on courier partner schedules and may vary due to circumstances beyond our control. We strive to meet all delivery commitments and will communicate any delays promptly.